Privacy Policy

At MintBet, we protect your privacy and handle your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online sportsbook services. By creating an account or using our platform, you agree to the practices described in this policy.

Trust is fundamental to our relationship with you. This policy outlines your rights regarding your personal information and shows our commitment to maintaining high standards of data protection in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

We collect several types of information to provide you with our sportsbook services and meet regulatory compliance:

• Account Information: Name, date of birth, address, email address, phone number, and government-issued identification documents required for account verification
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information for payment processing
• Gaming Activity: Betting history, game preferences, account balance, winnings and losses, and platform usage patterns
• Technical Data: IP address, device information, browser type, operating system, and location data when you access our services
• Communications: Records of your interactions with our customer support team, including chat logs, emails, and phone conversations

We use your personal information for several purposes related to operating our sportsbook platform. We process your data to create and maintain your account, verify your identity as required by gambling regulations, and process your deposits, withdrawals, and betting transactions securely.

Your information helps us provide personalized gaming experiences, including customized betting recommendations and promotional offers tailored to your interests. We also use your data to detect and prevent fraud, money laundering, and other illegal activities, which helps ensure the integrity of our platform and compliance with regulatory requirements.

Additionally, we analyze usage patterns to improve our services, develop new features, and enhance the user experience on MintBet. We may also use your contact information to send important account updates, security notifications, and marketing communications where you have provided consent.

We process your personal data based on several legal grounds depending on the specific purpose. For account creation and identity verification, we rely on contractual necessity to fulfill our obligations under our terms of service and regulatory compliance requirements.

For fraud prevention, anti-money laundering measures, and regulatory reporting, we process data based on legal obligations imposed by our licensing authority and applicable gambling laws. Marketing communications are sent based on your explicit consent, which you can withdraw at any time.

We may also process certain data based on legitimate interests, such as improving our services, conducting analytics, and securing the platform, provided these interests do not override your fundamental privacy rights.

We share your personal information only when necessary and in accordance with applicable privacy laws. We may disclose your data to trusted third-party service providers who assist us in operating our platform, including payment processors, identity verification services, and customer support providers. These partners are contractually bound to protect your information and use it solely for the specified purposes.

We may share information with regulatory authorities, law enforcement agencies, or other governmental bodies when required by law or to comply with legal obligations. In cases involving suspected fraud or illegal activity, we may also share relevant information with other gambling operators or industry bodies to protect the integrity of the gaming industry.

In the event of a business merger, acquisition, or sale, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption of sensitive data both in transit and at rest, secure server infrastructure, and regular security audits conducted by independent third parties.

Access to your personal information is strictly limited to authorized personnel who require it for legitimate business purposes. All staff members receive regular training on data protection principles and are bound by confidentiality agreements.

While we maintain industry-leading security standards, no system is completely immune to security threats. We continuously monitor and update our security measures to address emerging risks and maintain a high level of protection for your data.

You have several rights regarding your personal information under applicable privacy laws. You can request access to the personal data we hold about you, including details about how we process and share your information. You also have the right to request correction of inaccurate or incomplete data and, in certain circumstances, to request deletion of your personal information.

You may object to certain types of processing, such as direct marketing, and request restriction of processing in specific situations. Where we process data based on consent, you can withdraw that consent at any time. You also have the right to data portability, allowing you to receive your personal data in a structured format or request its transfer to another service provider.

To exercise these rights, please contact our privacy team using the information provided below. We will respond to your request within the timeframes required by applicable law.

MintBet uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Essential cookies are necessary for basic platform functionality, including maintaining your login session and processing transactions. These cookies cannot be disabled without affecting core services.

We also use analytical cookies to understand how users interact with our platform, helping us improve performance and user experience. Marketing cookies enable us to deliver targeted advertisements and measure campaign effectiveness. You can manage your cookie preferences through your browser settings or our cookie preference center, though disabling certain cookies may limit platform functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with us and for a period thereafter as required by gambling regulations and anti-money laundering laws.

Transaction records and gaming activity data are retained for regulatory compliance purposes, typically for a minimum of five years after account closure. Marketing preferences and communication records are retained until you withdraw consent or request deletion, subject to legal retention requirements.

Your personal information may be transferred to and processed in countries outside your jurisdiction, including locations that may have different data protection standards. When we transfer data internationally, we implement safeguards to ensure adequate protection, including standard contractual clauses approved by relevant authorities and ensuring recipients maintain equivalent privacy protections.

Our services are strictly for adults aged 18 or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will delete such information and terminate the associated account immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes through email or prominent notices on our platform. The updated policy will be effective from the date specified in the notice.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact our privacy team through our customer support channels or at the contact information provided on our website. We address your inquiries promptly and transparently.