Privacy Policy

Welcome to MintBet. Your privacy is paramount to us. This Privacy Policy outlines how MintBet collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, "Services"). We are committed to safeguarding your data and ensuring transparency in our practices. By accessing or using MintBet's Services, you agree to the terms of this Privacy Policy. Please read it carefully.

MintBet collects various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, postal address, email address, telephone number, and payment details (such as credit/debit card information or e-wallet details). We collect this when you register an account, deposit funds, or withdraw winnings.
• Account Information: Your username, password, betting history, transaction records, and preferences.
• Identity Verification Information: Documents such as copies of your passport, driver's license, utility bills, or bank statements, which we require to verify your identity and age, as mandated by our licensing authority and anti-money laundering (AML) regulations.
• Technical Information: Your IP address, browser type and version, operating system, device identifiers, referring website, and access times. We collect this information automatically when you interact with MintBet.
• Usage Data: Information about how you use our Services, including pages visited, features used, games played, bets placed, and the duration of your sessions.
• Communication Data: Records of your interactions with our customer support team, including emails, live chat transcripts, and telephone recordings.
• Publicly Available Information: In some instances, we may collect information about you from publicly accessible sources to comply with our legal and regulatory obligations, such as for enhanced due diligence.

MintBet uses the collected information for various purposes, primarily to provide you with a secure, enjoyable, and compliant betting experience:

• Account Management: To create and manage your account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Delivery: To provide you with access to our betting markets, games, and other features of MintBet.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, protecting the integrity of our platform.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) laws, responsible gambling regulations, and other legal requirements.
• Personalisation: To tailor our services, promotions, and content to your preferences and betting history, improving your MintBet experience.
• Marketing and Promotions: To send you marketing communications about our products, services, and special offers, where you have consented to receive them. You can opt out of these communications at any time.
• Service Improvement: To analyse user behaviour, identify trends, and gather feedback to improve our website, services, and user interface.

MintBet processes your personal data based on several legal grounds, as permitted by data protection laws like the GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which MintBet is subject, such as anti-money laundering (AML) regulations, age verification, and responsible gambling duties.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by MintBet or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, enhancing security, improving our services, and direct marketing (where permitted).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose, such as sending you marketing communications. You have the right to withdraw your consent at any time.

MintBet may share your personal information with selected third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and customer support platforms. These providers are contractually obligated to protect your data and only use it for the purposes specified by MintBet.
• Regulatory Bodies and Law Enforcement: We will disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other official bodies when legally required to do so, to comply with our legal and regulatory obligations, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your information with organisations dedicated to these purposes.
• Group Companies: Your data may be shared with other entities within our corporate group for internal administrative purposes, service delivery, or to offer you integrated services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties.

MintBet takes the security of your personal information very seriously. We implement robust technical and organisational measures designed to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer) for data transmission, to protect your data during transit.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data held by MintBet:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact our customer support team. We may require you to verify your identity before fulfilling your request.

MintBet uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes.

• What are Cookies: Cookies are small text files stored on your device when you visit a website.
• How We Use Them: We use cookies to remember your preferences, keep you logged in, track your activity on MintBet, and deliver personalised content and advertisements.
• Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We also use first-party cookies (set by MintBet) and third-party cookies (set by our partners).
• Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of MintBet's Services. For more detailed information, please refer to our dedicated Cookie Policy.

MintBet retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain your data for the duration of your active account with MintBet and for a further period of five years after your account is closed, or as otherwise required by our licensing authority or applicable anti-money laundering (AML) regulations. In some cases, we may retain data for longer periods if required for legal disputes, regulatory investigations, or to maintain responsible gambling records.

MintBet operates globally, and some of our service providers or group companies may be located outside of your country of residence, including outside the European Economic Area (EEA). When we transfer your personal data internationally, we take appropriate safeguards to ensure your data receives an adequate level of protection, in compliance with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using MintBet's Services, you acknowledge and agree to such transfers.

MintBet's Services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

MintBet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy indicates when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact MintBet's customer support team. You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website

We are committed to resolving any concerns you may have regarding your privacy.